North Island College’s Hospital Unit Clerk Training Opens Doors

NIC graduate Casey Oxley is combining her office experience with a passion for helping people, thanks to NIC’s Hospital Unit Clerk program.

Oxley graduated from the one-year certificate in Campbell River in 2017 and is currently working in health care facilities in both Port Alberni and Parksville.

“I’d looked a number of different health care programs,” she said. “I had office experience and this career path combined those two.”

Hospital unit clerks provide administrative support to medical units in hospitals and other health care facilities, including answering phones, making appointments and transcribing physicians’ orders.

“It’s an essential role in the health care team,” said the program instructor Laura Hickey.

The program focuses on the communication and terminology used in health units and medical offices. The terminology training, in particular, is key to being successful in the workforce, said Oxley.

“Each unit or office does things differently, but learning the terminology lets you speak the language,” she said. “It lets you jump in, learn the processes of that office or unit and get to work.”

For Oxley, the work is challenging and rewarding. “I’d highly recommend it if you’re interested in health care and also want to do that kind of office administration role,” she said.

Seats are open this September. For more information on NIC’s Hospital Unit Clerk certificate, visit